Fliers, How Well Do You Know Your Rights? (Answers)
Answers to our fliers quiz questions:
1-b: While policies vary by airline, you will often be offered a voucher worth several hundred dollars. In the case of United 3411, the airline said that it offered a voucher of $1,000 in the end, after offers of $400 and $800 were not accepted by any of the flight’s passengers. Of the four passengers asked to give up their seats on this flight, Dr. Dao was the only one to refuse.
2-c: Depending on how long you are delayed from your original arrival time, you could earn between 200 and 400 percent of your ticket price (capped at $1,350). The Department of Transportation also mandates that the airline pay you in cash for involuntary bumps, as vouchers often expire after one year. The D.O.T. has fined airlines for bypassing this requirement. However, if an airline is able to get you to your destination within one hour of your original arrival time, the airline owes you no additional compensation. 紐約時報中英文網 http://www.gwbyzx.live
2-c：依據被延遲送達目的地的時間長短，你可以獲得相當于票價200%至400%的賠償（最高1350美元）。美國運輸部(Department of Transportation)還要求航空公司向非自愿讓位的乘客支付現金，因為代金券往往會在一年后作廢。運輸部曾經向無視其要求的航空公司開出罰單。不過，如果一家航空公司能在距離你原定時間一小時內將你送達，就不需要再向你做額外賠償。
3-c: Airlines are within their rights to stop any passenger from boarding an aircraft, but once a passenger is on board, it gets complicated. Airlines may remove passengers for a host of reasons. But, as in the case of Dr. Dao, overbooking a plane is not listed on United’s Contract of Carriage. United and the D.O.T. are investigating the incident to determine if the airline went beyond its rights to refuse travel to a passenger. 紐約時報中英文網 http://www.gwbyzx.live
4-b: Policies vary by airline, as does the definition of “substantial delay,” but you will usually be compensated for meals and, if necessary, lodging.
5-b: By law, the airline cannot keep you on the tarmac for more than three hours, and up until that point must provide certain services to keep you alive.